Return Policy

We know you will love your customized horse memorial, but sometimes mistakes happen.  

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we’re here to help.

Eligibility for Returns

  • Items must be returned within 30 days from the date of purchase.

Process for Returns

  1. Contact our customer service team at info@lakotaartsandcraftsenterprise.com to initiate the return.
  2. Provide a brief explanation for the return.
  3. We will provide a return authorization and instructions for shipping your item back.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within [5-7 business days], and a credit will automatically be applied to your original payment method.

Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • For exchanges, we may cover shipping fees for the replacement item.

Exchanges

If you need to exchange an item, please contact us directly.

Contact Us

For further assistance, please reach out to us at:

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